Complete System Install in North Richland Hills, TX

Customer called for service due to their upstairs air conditioning not cooling. The customer decided it was time to replace the entire system as several repairs had been made on it recently. We installed a 14 SEER, 2.5 Ton Lennox Gas System, complete with an iComfort Lennox Thermostat.

I was out of town on vacation for two weeks and I came home on a Saturday night and noticed my upstairs wasn’t turning on at all. I reached out to Texas Air Doctors because it was another hot Texas Summer and I wanted to make sure I could get on the schedule for Monday. I received a call back from Deandra about 15 minutes talking with the answer service, she asked me to check the filter and to see if the outdoor unit was frozen and it was! She told me that Jeff would be able to come out in the morning once everything thawed out and could look at it. I told her I could wait until Monday to schedule but because I was a VIP member there was no charge for someone the next day and I also get 24-hour priority service. I received a call the following morning that Jeff was on the way, and he got there promptly. He told me that my compressor was dead and that the best option to replace the whole unit. Once I signed the contract Jeff was able to get me a window unit to hold me over until they could get equipment ordered and set up my installation date. I was so thankful to have the window unit because it was so hot outside and I was able to feel comfortable while I waited for the installation. I was able to my new unit installed within 72 hours and spent the rest of the summer feeling comfortable at home. Jeff also informed me about a warranty on my unit so I wouldn’t have to worry about it if it broke down in the future!

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